Question 1

Yes, we support annual agreement pricing: after a trial order you enjoy tiered rebates, exclusive prices and priority production.

Accepted Answer

Do you offer tiered discounts or strategic pricing for small first orders that lead to large orders? Yes. ORI POWER support annual agreement pricing. After a successful trial order, customers enjoy tiered rebates, exclusive prices and priority production scheduling.Key points: 1. Trial order welcome - Start with a small trial order to verify quality. 2. Tiered rebates - Better prices as your volume grows. 3. Exclusive pricing - Annual customers receive special rates. 4. Priority production - Preferred scheduling for contract customers. Let us know your annual forecast and we will prepare a strategic pricing proposal. Contact us for more details: Send Inquiry

Question 2

We use sterile consumables, flame-retardant cases and strict QC, so our quality is more stable and safer.

Accepted Answer

Why is ORI POWER’s price higher than other suppliers ORI POWER’s pricing reflects our commitment to reliable quality, professional manufacturing, and long-term supply stability. Our investment in sterile consumables, flame-retardant cases, and strict quality control helps deliver safer, more consistent products for global customers. What you receive with ORI POWER: 1. Sterile consumables - Reliable sterile dressings and medical components designed for emergency readiness. 2. Flame-retardant cases - Durable case materials selected for improved safety and compliance with international requirements. 3. Strict quality control - Multi-stage inspections throughout production to ensure consistent quality across every order. 4. Lower overall risk – Fewer quality issues, returns, complaints, and potential brand risks for long-term business partners. When evaluating suppliers, the lowest unit price is not always the lowest total cost. ORI POWER helps customers reduce hidden costs through dependable quality, stable production, and professional support. Contact us for a detailed quotation.

Question 3

No, COD is not supported; a deposit or Alibaba Trade Assurance transaction is required.

Accepted Answer

Can we pay cash on delivery (COD)? No, cash on delivery is not supported. We require a deposit payment or an Alibaba Trade Assurance transaction.Key points: 1. No COD - Payment in advance is required for production. 2. Deposit payment - 30% deposit confirms the order. 3. Trade Assurance - Alibaba Trade Assurance protects both parties. 4. Secure transactions - All payment channels are safe and traceable. For online platform orders, Trade Assurance gives you full buyer protection. Contact us for more details: Send Inquiry

Question 4

30% is already our standard deposit; larger orders may require 50%, and terms are negotiable.

Accepted Answer

Can the deposit be changed to 30%? 30% is our standard deposit rate. For larger orders the deposit may be 50%, and the terms are negotiable based on the order value.Key points: 1. 30% standard - The standard deposit for regular orders. 2. 50% for large orders - Larger order values may require 50% deposit. 3. Negotiable - Terms can be discussed for long-term cooperation. 4. Clear contract - All terms confirmed in the sales contract. Tell us your order value and we will confirm the applicable deposit rate. Contact us for more details: Send Inquiry

Question 5

We require 30% deposit and 70% before shipment; T/T, PayPal, Western Union and L/C are accepted.

Accepted Answer

What are your payment terms? Our payment terms are 30% deposit and 70% balance before shipment. We accept T/T, PayPal, Western Union and L/C.Key points: 1. 30% deposit - Deposit to confirm the order. 2. 70% before shipment - Balance paid before goods leave the factory. 3. T/T, PayPal, WU, L/C - Multiple payment methods accepted. 4. Alibaba Trade Assurance - Available for platform orders. For large orders we can discuss flexible payment terms based on cooperation history. Contact us for more details: Send Inquiry

Question 6

No, the standard quotation is FOB/EXW excluding duty; DDP with duty included to your door can be quoted separately.

Accepted Answer

Does the quotation include import duty? No. The standard quotation is FOB/EXW and does not include import duty. A DDP quotation with duty included to your door is available separately.Key points: 1. FOB/EXW standard - Price excludes import duty. 2. DDP available - Duty-paid door-to-door quotation on request. 3. Clear terms - Every quotation states exactly what is included. 4. No surprises - Know your total cost before ordering. Ask for a DDP quotation if you want one fixed price delivered to your door. Contact us for more details: Send Inquiry

Question 7

Quotations are FOB/EXW exclusive of tax by default; DDP door-to-door with duty included is available, and we provide accurate freight estimates.

Accepted Answer

Does your quotation include tax? Can you estimate freight and cost proportion? Our quotations are FOB/EXW and exclude tax by default. DDP door-to-door delivery with duty included is available on request, and we provide accurate freight estimates.Key points: 1. FOB/EXW default - Standard price terms excluding tax. 2. DDP option - Door-to-door delivery with duty included. 3. Freight estimate - Accurate shipping cost forecast before ordering. 4. Cost breakdown - We help you understand total landed cost. Provide the destination port and quantity and we will estimate the freight for you. Contact us for more details: Send Inquiry

Question 8

Yes, we provide a formal quotation in PDF/Excel including model, configuration, MOQ, unit price, packaging and lead time.

Accepted Answer

Can you send a detailed quotation? Yes. We provide a formal quotation in PDF or Excel format including model number, configuration, MOQ, unit price, packaging and lead time.Key points: 1. Full details - Model, configuration, MOQ, price, packaging and lead time. 2. PDF & Excel - Both formats available for your records. 3. No hidden costs - Clear price terms (FOB/EXW/DDP) stated. 4. Quick response - Quotation sent within 24 hours. Send us your requirement list and we will prepare the detailed quotation for you. Contact us for more details: Send Inquiry

Question 9

Yes, we support multi-language manuals including English, French, German, Spanish, Japanese and Korean.

Accepted Answer

Can you customize the instruction manual? Yes. We support multi-language instruction manuals including English, French, German, Spanish, Japanese and Korean.Key points: 1. Multi-language - EN, FR, DE, ES, JP, KR and more. 2. Regulation-ready - Manual content aligned with target market rules. 3. Design service - Layout and illustration design by our team. 4. QR & digital - Digital manual links can be printed on packaging. Provide your manual or let us draft one based on your configuration. Contact us for more details: Send Inquiry

Question 10

We support silk screen printing, hot foil stamping (gold/silver), stickers and woven labels.

Accepted Answer

What logo processes do you support? We support silk screen printing, hot foil stamping in gold or silver, adhesive stickers and woven labels.Key points: 1. Silk screen - Durable printing on cases and packaging. 2. Foil stamping - Premium gold or silver foil logos. 3. Stickers - Flexible adhesive label branding. 4. Woven labels - Professional sewn-in labels for fabric kits. We will recommend the most suitable logo process for your case material and design. Contact us for more details: Send Inquiry

Question 11

Samples take 5-7 days, and bulk production is 100% matched to the confirmed sample with full-process QC.

Accepted Answer

How long does sampling take? Will bulk goods match the sample? Samples take 5-7 days. Bulk production is 100% matched to the confirmed sample, controlled by our full-process QC.Key points: 1. Sample in 5-7 days - Fast sample development and delivery. 2. 100% match - Bulk goods match the confirmed sample exactly. 3. Full QC - In-process checks guarantee consistent quality. 4. Sample fee policy - Domestic sample fees covered; international samples negotiable. We recommend confirming the sample before mass production to lock the final specification. Contact us for more details: Send Inquiry

Question 12

The standard MOQ is 500 pcs per style, mixed orders start at 1,000 pcs, and OEM generally starts at 500 pcs.

Accepted Answer

What is the MOQ for customized products? The standard MOQ is 500 pieces per style. Mixed-style orders start at 1,000 pieces, and OEM orders generally start at 500 pieces.Key points: 1. 500 pcs/style - Standard MOQ per product style. 2. 1,000 pcs mixed - Mixed-style orders accepted from 1,000 pieces. 3. OEM from 500 - Customized orders generally from 500 pieces. 4. Flexible trial - Trial orders supported for new cooperation. For a first trial order we can discuss a flexible arrangement based on the product. Contact us for more details: Send Inquiry

Question 13

Standard MOQ is 100 sets, OEM from 500 sets; volume orders enjoy tiered pricing and annual customers get exclusive low prices.

Accepted Answer

What are your MOQ and price tiers for customized orders? Standard MOQ is 100 sets, and OEM orders start from 500 sets. Larger quantities enjoy tiered pricing, and annual customers receive exclusive low prices.Key points: 1. Standard MOQ - 100 sets for standard products. 2. OEM MOQ - From 500 sets for customized orders. 3. Tiered pricing - Better prices for larger quantities. 4. Annual benefits - Exclusive prices and priority production for annual customers. Tell us your estimated quantity and we will quote the best tier for you. Contact us for more details: Send Inquiry

Question 14

Yes, we use global market data to recommend the optimal compliant configuration by country, industry and scenario, with customs clearance guaranteed.

Accepted Answer

I am not familiar with my local market - can you recommend a configuration? Yes. Using our global market data, we recommend the optimal compliant configuration based on your country, industry and usage scenario, and we guarantee smooth customs clearance.Key points: 1. Country-based - Configurations adapted to local regulations and habits. 2. Industry-based - Industrial, outdoor, vehicle or home specific sets. 3. Compliance guaranteed - Contents meet the destination market's rules. 4. Customs clearance - Documentation prepared to clear customs smoothly. Tell us your target market and buyer type - we will design the right configuration for you. Contact us for more details: Send Inquiry

Question 15

Yes, OEM/ODM is available: we work from your drawings or samples, customizing logo, manual, contents and packaging.

Accepted Answer

Can you do OEM/ODM? Yes. We support OEM/ODM orders. Working from your drawings or samples, we customize the logo, instruction manual, contents and packaging.Key points: 1. OEM service - Produce to your drawings, samples and specifications. 2. ODM service - Design and develop new products with our R&D team. 3. Full customization - Logo, manual, configuration and packaging all customizable. 4. Quick samples - Samples ready in 5-7 days for confirmation. Share your product idea and our R&D team will propose a complete solution. Contact us for more details: Send Inquiry

Question 16

Yes, we support full customization: logo printing, color boxes, manuals, inner contents, colors and materials - one-stop OEM/ODM.

Accepted Answer

Do you accept full customization (logo, packaging, contents)? Yes. We support full customization including logo printing, color boxes, instruction manuals, inner contents, colors and materials - a complete one-stop OEM/ODM service.Key points: 1. Logo & branding - Silk screen, foil stamping, stickers or woven labels. 2. Packaging - Custom color boxes, FSC eco packaging and inserts. 3. Contents & manual - Configured contents and multi-language manuals. 4. Colors & materials - Case color, fabric and material options. Send us your design or sample and we will develop the complete product for you. Contact us for more details: Send Inquiry

Question 17

Yes, we provide third-party bioburden and sterility validation reports for sterilized kits.

Accepted Answer

Do you provide test reports after sterilization? Yes. Third-party bioburden and sterility validation reports are provided for all sterilized kits.Key points: 1. Bioburden test - Microbial load validation before sterilization. 2. Sterility validation - Confirmed sterility after EO or irradiation processing. 3. Third-party issued - Reports from accredited testing laboratories. 4. Per batch - Validation reports available for each production batch. These reports are essential for hospital and clinic procurement approvals. Contact us for more details: Send Inquiry

Question 18

Under EU MDR (EU) 2017/745, non-EU suppliers selling into the EU must meet specific requirements; our company has fully obtained all required qualifications.

Accepted Answer

Do your first aid kits have CE certificates? (Standard reply) Under EU MDR (EU) 2017/745, non-EU based suppliers selling products into the EU must meet the following requirements: Non-sterile Class I devices need a CE Declaration of Conformity (DoC) plus EU Authorised Representative plus EUDAMED registration - Notified Body certification is not required. Sterile Class I devices need a CE certificate from a Notified Body plus DoC plus EU Authorised Representative plus EUDAMED registration. First aid kits under Article 22: non-sterile kits do not require a Notified Body CE certificate - only a manufacturer-issued Statement (similar to a DoC) plus EUDAMED registration. Our company has obtained and fully complied with all the above qualification requirements.Key points: 1. Non-sterile Class I - CE DoC + EU AR + EUDAMED registration; no Notified Body certificate. 2. Sterile Class I - Notified Body CE certificate + DoC + EU AR + EUDAMED registration. 3. First aid kits (Art. 22) - Manufacturer Statement + EUDAMED registration; no Notified Body certificate. 4. All obtained - Our company holds all required qualifications. Contact us and we will share the specific CE documentation applicable to your configuration. Contact us for more details: Send Inquiry

Question 19

All reports are issued by authoritative third parties such as SGS, BV and TUV, and original reports, certificate numbers and online verification are available and accepted for global customs clearance.

Accepted Answer

Are your test reports recognized by third parties? Original lab reports available? All our test reports and certificates are issued by authoritative third parties such as SGS, BV and TUV. Original lab reports, certificate numbers and online verification channels are available, and they are accepted for customs clearance worldwide.Key points: 1. Authoritative issuers - SGS, BV and TUV third-party laboratories. 2. Original reports - Original test reports provided directly. 3. Verification - Certificate numbers verifiable on official websites. 4. Global acceptance - Accepted for customs clearance and buyer audits worldwide. We will share the original reports and verification links with your quality team. Contact us for more details: Send Inquiry

Question 20

CE covers the EU 27 + EEA, FDA covers the US, and ISO13485 is a global quality system; we hold CE MDR, FDA and ISO13485, valid 5 years, covering the full first aid kit range.

Accepted Answer

Which markets do CE, ISO and FDA apply to? Which certifications do you currently hold? CE: EU 27 countries plus the European Economic Area. FDA: the United States. ISO 13485: a globally applicable quality system. We hold CE MDR, FDA and ISO 13485 - certificates are verifiable online, valid for 5 years, and cover our full first aid kit range.Key points: 1. CE - EU 27 + EEA market access. 2. FDA - US market registration. 3. ISO 13485 - Global medical device quality system. 4. 5-year validity - Certificates valid 5 years, covering all kit series. Ask us for the certificate list and verification links for your specific market. Contact us for more details: Send Inquiry

Question 21

Yes, we customize contents and labeling per German DIN, US OSHA and other national standards, providing complete compliance solutions.

Accepted Answer

Can you provide regulatory consultation for my country's standards (DIN/OSHA)? Yes. We customize kit contents and labeling according to German DIN, US OSHA and other national standards, and provide complete compliance solutions for your market.Key points: 1. German DIN - DIN 13164 vehicle kit configurations. 2. US OSHA - ANSI/ISEA Z308.1 workplace kit compliance. 3. Labeling customization - Labels and manuals adapted to local language and rules. 4. Compliance solution - A complete plan from configuration to documentation. Send us your country's standard and we will confirm the compliant configuration for you. Contact us for more details: Send Inquiry

Question 22

Yes, we can provide full SDS, RoHS, REACH, non-toxic, antibacterial and fireproof test reports.

Accepted Answer

Can you provide fireproof, antibacterial, non-toxic or chemical safety (MSDS/SDS) reports? Yes. We provide a full set of SDS, RoHS, REACH, non-toxic, antibacterial and fireproof test reports for our products.Key points: 1. SDS / MSDS - Safety data sheets for chemical-containing components. 2. RoHS & REACH - EU chemical compliance reports. 3. Non-toxic & antibacterial - Material safety and hygiene test reports. 4. Fireproof - Flame-retardant case and material test reports. All reports come from authoritative third-party laboratories and are accepted globally for customs. Contact us for more details: Send Inquiry

Question 23

Our certificates are issued by EU Notified Bodies and official FDA registration - verifiable online and fully authentic.

Accepted Answer

Which authority issues your certificates? Can they be verified online? Our certificates are issued by EU Notified Bodies and through official FDA registration. They can be verified on the official websites and are genuine and valid.Key points: 1. EU Notified Body - CE certificates issued by official notified bodies. 2. FDA registration - Officially registered with the US FDA. 3. Online verification - Certificate numbers can be checked on official websites. 4. Genuine & valid - All documents are authentic and currently valid. We will provide the verification links together with the certificates. Contact us for more details: Send Inquiry

Question 24

We support any authoritative institution such as SGS, BV or TUV; cost and test items follow your requirements.

Accepted Answer

Do we need third-party testing or a designated laboratory? We support testing by any authoritative institution such as SGS, BV or TUV. The cost and test items are executed according to your specific requirements.Key points: 1. Any authority - SGS, BV, TUV or your designated laboratory. 2. Flexible items - Test scope customized to your market and buyer requirements. 3. Transparent cost - Costs quoted according to the agreed test plan. 4. Original reports - Original test reports issued by the laboratory. Tell us which tests your market requires and we will arrange them with the laboratory. Contact us for more details: Send Inquiry

Question 25

Yes, we are fully compliant with CE MDR, FDA, UKCA and TGA, and can provide complete certificates and declarations of conformity.

Accepted Answer

Do your products meet target market certification requirements? (CE / ISO / FDA) Yes. Our products fully comply with CE MDR, FDA, UKCA and TGA requirements, and we provide complete certificates and Declarations of Conformity (DoC).Key points: 1. CE MDR - Compliant with EU Medical Device Regulation. 2. FDA - Registered for the US market. 3. UKCA - UK market conformity certification. 4. TGA - Australian market compliance. Choose your target market and we will confirm the exact certification documentation we can provide. Contact us for more details: Send Inquiry

Question 26

Yes, we have SGS and BV third-party audit reports covering quality and social responsibility; non-sensitive parts can be shared.

Accepted Answer

Do you have factory audit reports? Yes. We hold SGS and BV third-party factory audit reports covering quality and social responsibility, and we can share the non-sensitive parts for your review.Key points: 1. SGS audit - Third-party quality audit report. 2. BV audit - Bureau Veritas social compliance audit. 3. Quality + CSR - Covering quality systems and social responsibility. 4. Shareable - Non-sensitive sections available for customer audits. The reports help you qualify us faster as an approved supplier. Contact us for more details: Send Inquiry

Question 27

Yes, we are certified under ISO 13485:2016 for medical device quality management, with fully compliant production.

Accepted Answer

Do you have ISO 13485 certification? Yes. We have passed ISO 13485:2016 medical device quality management system certification, and our production runs in full compliance with the standard.Key points: 1. ISO 13485:2016 - Current international medical device quality standard. 2. Full compliance - Production processes follow the certified system. 3. Audit maintained - Certification is maintained through regular audits. 4. Customer trust - Required by hospitals, distributors and retail chains. The certificate can be verified online and covers our full first aid kit range. Contact us for more details: Send Inquiry

Question 28

We are certified with ISO13485, CE and FDA, and customers have passed BSCI and SGS audits; full reports are available.

Accepted Answer

Do you have a complete quality management system? Can you provide ISO 13485 or BSCI certificates? We are certified with ISO13485, CE and FDA. Some customers have additionally passed BSCI and SGS factory audits, and we can provide the full report set.Key points: 1. ISO 13485 - Medical device quality management system certification. 2. CE & FDA - EU and US market certification held in-house. 3. BSCI / SGS audits - Social compliance and quality audit reports available. 4. Full documentation - Complete certificate and audit report package provided. Send us your audit checklist and we will prepare the matching documentation for review. Contact us for more details: Send Inquiry

Question 29

Yes, we provide real-time logistics tracking, complete customs documentation and DDP service - the customer only needs to receive the goods.

Accepted Answer

Do you provide full logistics tracking and customs declaration assistance? Yes. We provide full logistics tracking, complete customs declaration documents, and DDP door-to-door service including duty. The customer only needs to receive the goods.Key points: 1. Real-time tracking - Logistics status visible from factory to destination. 2. Customs documents - Complete declaration files prepared by our documentation team. 3. DDP service - Duty-paid door-to-door delivery with customs clearance included. 4. One-stop logistics - Express, air and sea freight all coordinated by us. With DDP you receive the goods at your door with all duties and clearance handled. Contact us for more details: Send Inquiry

Question 30

We declare liquid and powder products as non-dangerous goods compliantly and support sea, air or express shipping with full documentation for smooth customs clearance.

Accepted Answer

What is the most cost-effective and customs-safe shipping method for liquid or powder products? Liquid and powder products are declared compliantly as non-dangerous goods. We support sea freight, air freight or express delivery, and provide complete compliance documentation to guarantee smooth customs clearance.Key points: 1. Compliant declaration - Correct classification and declaration for liquids/powders. 2. Sea / air / express - All shipping modes available to match your budget and deadline. 3. Full documents - SDS, MSDS and declaration files prepared in advance. 4. Guaranteed clearance - DDP service covers customs clearance door to door. Our logistics team will advise the best mode for your specific product and destination. Contact us for more details: Send Inquiry

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